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Return window
You may return an item within 30 days of the date you received it. The 30 days start on the delivery date in USPS tracking.
Exchanges are available in the same 30-day window, subject to stock. If the color or style you want is gone, we refund that line instead of making you wait on a restock.
Condition
The charm must be unused, with original tags still attached, and without wear, stains, or a jumpring bent open. Use the bag or box it arrived in if you still have it.
We accept returns for a change of mind, for items that are not defective, and for defective pieces or wrong-item shipments.
We will not take back
- Final-sale, clearance, and closeout pieces marked as such on the product page or invoice
- Returns after the 30-day window
- Used, washed, or altered charms, or charms missing tags
- Packages sent back without a return authorization from us
How to start a return or exchange
Email service@kaitlynpodcharms.com with the order number, the item, and whether you want a refund or a swap. You can also open the request from the order page if you have an account. Do not mail the charm back until we reply with a prepaid return label.
Print the label, tape it to the package, and drop it at a post office. Ship to the address on that label: 1004 Main Street, Ford City, PA 16226.
Who pays return postage
On a change-of-mind return, or any return where the charm is fine and we sent the right item, you cover the return postage. There is no restocking fee. If you use our prepaid label on a change-of-mind return, we deduct the actual USPS postage from your refund.
If the charm is defective, arrived damaged, or is the wrong item, we cover the return postage. Use the prepaid label we send.
When the refund posts
After the return arrives at 1004 Main Street and we check the piece, we issue the refund within 5 business days. It goes to the original payment method (card, PayPal, or whatever you used at checkout). Card refunds can take extra days to show on a statement after we release them.
We do not charge a restocking fee. Outbound shipping is refunded only when the return is our error or a defect. On a change-of-mind return, the original $6.00 outbound shipping stays with the carrier.
Lost or wrecked return packages
If a return never shows a delivery scan, or it arrives crushed, email us with the drop-off receipt and photos. Do not assume a second charm is coming until we say so in writing.
Partial returns and swaps
You can return part of an order. The refund covers the returned lines only. For an exchange, we ship the replacement after we inspect what you sent back, unless we already confirmed a defect from your photos and send the replacement first. If the swap style is out of stock, that line is refunded.