Shipping policy
When we ship
Paid orders are packed and given to the United States Postal Service within 1 to 5 business days. Saturday, Sunday, and U.S. federal holidays do not count. The clock starts the business day we receive a completed, paid order.
Orders placed after 2:00 p.m. Eastern Time move to the next business day’s queue. An order placed Friday at 3:10 p.m. Eastern is treated as a Monday order, unless Monday is a holiday.
“Shipped” means a USPS label exists and the parcel has been released to the carrier. It does not mean the package is already in your city.
Where we ship
United States addresses only. We do not accept international orders — no Canada, Mexico, or overseas destinations. If checkout lets a foreign address through, email us before you pay; we will cancel rather than send it.
Estimated transit time after we ship
These windows start after the pack date, not during the 1–5 business days we spend preparing the order. They are estimates. Weather, holiday volume, and local post office backlog can stretch them.
- Northeast and Mid-Atlantic (including Pennsylvania, New York, New Jersey, Maryland, Virginia, and nearby states): estimated 2 to 5 business days after shipment
- Midwest and South: estimated 3 to 6 business days after shipment
- Mountain West and Pacific Coast: estimated 4 to 8 business days after shipment
- Alaska and Hawaii: estimated 6 to 12 business days after shipment
Parcels leave from Ford City, PA 16226, so eastern addresses usually move faster than West Coast ones. A delivery scan outside the window above is not, by itself, a lost package. Check tracking first.
Shipping rates
Standard U.S. shipping is $6.00 on orders whose merchandise total is $0.01 through $50.00. That amount is shown at checkout before you pay. Shipping is a separate line. It is not folded into the charm price.
Sales tax
Item prices do not include sales tax. Where a state charges tax on this type of merchandise, tax is calculated at checkout from the shipping address and added as its own line. We do not collect import duties because we do not ship outside the United States.
Carrier and tracking
We ship with the United States Postal Service. After the label is created, the tracking number goes to the email on the order. If you checked out with an account, it also appears on the order page. Track the parcel on USPS.com. A purchased label sometimes sits overnight before the first acceptance scan.
Places we will not ship
We do not ship outside the United States and we do not ship to freight-forwarding warehouses when the end destination is abroad. U.S. territories outside the 50 states and the District of Columbia are not part of our regular lanes — write us before ordering if that is your address.
We do not offer in-store pickup at 1004 Main Street and we do not run a local delivery route in Ford City or nearby towns.
Delays
Holidays, storms, and USPS backlog can push both the pack date and the transit window. If we will miss the 1–5 business-day pack window, we email the address on the order.
If a parcel is lost or arrives badly damaged, contact service@kaitlynpodcharms.com within 14 days of the last useful tracking scan or the delivery date. Keep the outer carton and take photos of the charm and the packing.